Cloud Hosting
Dedicated virtual machines on tier-1 cloud infrastructure — choose your region for data residency compliance.
Your ERP, Hosted and Managed.You Focus on the Business.
SLA-backed hosting, proactive monitoring, and a named engineer — not a ticket queue. Every plan includes a human who knows your system.
SUPPORT PLANS
Three tiers of managed support
Every plan includes a human engineer — not just a ticket system. Pick the coverage level that matches your operational risk.
Essential
Response time:
< 8 business hours
- Cloud hosting (dedicated VM)
- Daily automated backups
- Monthly health report
- Email ticket support
- Business hours coverage
Ideal for: Small teams, < 20 SAP users
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Professional
Response time:
< 4 business hours
- Everything in Essential
- Named support engineer
- Proactive monitoring & alerts
- Quarterly optimisation review
- Priority ticket queue
- SAP patch management
Ideal for: Growing companies, 20–100 users
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Response time:
< 2 hours (24/7)
- Everything in Professional
- 24/7 on-call coverage
- High-availability setup
- Disaster recovery plan
- Annual security audit
- Custom SLA terms
Ideal for: Multi-entity, > 100 users
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WHAT'S INCLUDED
Everything covered, end to end
SAP Migration
Full migration from on-premise or legacy hosting to cloud — zero data loss, minimal downtime.
Proactive Monitoring
System health, disk, memory, and transaction throughput monitored 24/7. Alerts before your users feel it.
Patch Management
SAP Business One patches tested in a staging environment before rollout — no surprises in production.
FAQ
Questions about cloud & managed services
We primarily use Microsoft Azure and AWS. We can also manage servers on your preferred cloud provider or colocation facility.
Yes. Our migration process includes pre-migration assessment, staging environment setup, data validation, cutover planning, and post-migration monitoring.
Response time to open tickets plus system uptime. Essential: 99.5% uptime. Professional: 99.9%. Enterprise: 99.99% with HA failover.
On Professional and Enterprise plans, you get a single point of contact — a named SAP engineer who has completed a full system onboarding for your environment.